If you are currently experiencing trouble with using EDOnline, please try the following steps to resolve the issue. If these steps do not resolve the issue for you, please call our tech support line so that we may further assist you.

Browser Recommendations 

When at all possible, please use Google Chrome or Fire Fox as your Internet Browser. Many small issues can be fixed by switching to these browsers with a larger capacity than other browsers!

Clearing Cache on Google Chrome

Let’s try clearing your browsing history and cached files. Clearing your browsing history and cached files can help refresh the EDOnline pages that you’re viewing when your browser is not naturally updating the changed information. If you are unfamiliar with clearing the browsing history and cached files on Google Chrome or Firefox, please view the steps below. 

In Google Chrome, find the three vertically stacked dots in the upper right corner of the browsing window. Click on the three dots icon, then select history in the drop-down menu that appears, and history again the sub drop-down menu. This will open a new tab in your browser called history if completed successfully.

Once in the newly opened tab called History, click on the button Clear Browsing Data, found on the left. This should open a small window in the middle of your screen.

In the popup window, click on Basic and make sure it is emphasized in blue. You should have three check boxes on the window, all checked off, and the time range drop-down should have “All time” selected. Then, select the blue button Clear Data.

Note! – This will clear all browsing data, including any cached cookies to other websites. 

Clearing Cache on Firefox

To clear the browsing history and cached files in Firefox, please first find the three vertical lines stacked in the upper right corner of the browsing window. Click on that icon, then select Options in the drop-down menu that appears. This will open a new tab in your browser called Options if completed successfully.

Once in the newly opened tab called Options, click on the button Privacy & Security, found on the left. Then find the Clear History button under the category of settings title History. This will open a small window in the middle of your screen.

Make sure that the time range to clear in the drop-down selection is listed as “Everything”. Then, make sure the Browsing & Download History, Cookies, and Cache are checked. The other check boxes can be left blank. Then, Select the button that reads Clear Now.

Clearing the history and cached files on your computer at least once a week is great for the health of your computer, not just connecting to our site. Note that it may log you out of any email or accounts that you were logged into during the time that you cleared the data.